When acquiring a phone number in certain countries, such as Australia, you might encounter the error message: “Please select ‘address’ to purchase number.” This occurs because Twilio requires address and bundle verification in the sub-account. Follow these steps to resolve the issue:
- Access Twilio Subaccounts:
- Navigate to the Twilio Console: https://console.twilio.com/. – click on the account dropdown located at the top-right corner. – Select “Sub-accounts” from the menu.
- Identify the Relevant Subaccount:
- If you have multiple subaccounts and are unsure which one to select: – log in to HighLevel: https://app.gohighlevel.com/settings/twilio. – navigate to the agency settings and locate the Twilio Subaccount SID for the specific location. – copy the Account SID. – return to the Twilio Console and paste the Account SID in the search bar to find and select the appropriate subaccount.
- Configure Regulatory Compliance:
- Once inside the desired subaccount: – Click on “Explore Products” located at the top-left corner. – scroll down and select “Phone Numbers.” – click on “Regulatory Compliance.” – Proceed to add the necessary Bundles and Addresses.
- Add Bundles:
- For detailed information on Twilio’s international phone number availability and their capabilities, refer to Twilio’s support documentation. – when selecting the type of phone number, especially if you require both Voice and SMS functionalities, choose “Mobile.”
- Add Address:
- After adding the bundle, ensure you also add a valid address.
- Await Approval:
- Once submitted, Twilio will review and approve the bundles and addresses. – upon approval, the bundles and addresses will be available in the dropdown menu when you attempt to purchase numbers in the specified location. following these steps, you should be able to successfully purchase a Twilio phone number without encountering the address selection error. Note: This guide is based on information from the HighLevel Support Portal.